Welcome to **MINA 925 / AUGOLD LLC** (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms and applicable U.S. laws.
1. General Conditions
1.1 By using this website or making a purchase, you confirm that you are at least 18 years old and legally capable of entering binding agreements.
1.2 We reserve the right to refuse service, cancel orders, or restrict access if suspicious or fraudulent activity is detected.
1.3 You agree not to misuse our website, violate security protocols, or engage in unlawful behavior while using our services.
1.4 MINA 925 / AUGOLD LLC reserves the right to update or modify these Terms at any time without prior notice.
2. Product Information, Quality & Authenticity
2.1 All jewelry products sold by MINA 925 / AUGOLD LLC are described as accurately as possible, including materials, gemstone specifications, sizing, and metal purity (e.g., 925 sterling silver, gold plating, or solid gold as stated).
2.2 Due to lighting and screen differences, colors and appearance may vary slightly from images.
2.3 Because many items are handcrafted, minor variations may occur—these are not considered defects.
2.4 All materials used are represented truthfully; if applicable, items may come with certificates or quality documentation.
2.5 We reserve the right to correct any errors in descriptions or pricing without liability.
3. Pricing, Taxes & Payment Terms
3.1 All prices are displayed in U.S. Dollars (USD) unless otherwise stated.
3.2 Prices are subject to change without notice, but confirmed orders will not be altered.
3.3 Applicable state and local taxes will be added at checkout.
3.4 Accepted payment methods include:
- Credit/debit cards
- PayPal
- Apple Pay / Google Pay
- Buy-now-pay-later options (if enabled)
3.5 Orders will only be processed once payment has cleared and been verified.
3.6 We reserve the right to cancel any order due to payment irregularities or suspected fraud.
4. Order Processing & Acceptance
4.1 A confirmation email will be sent upon placing an order, but such confirmation does not guarantee acceptance.
4.2 Orders may be canceled if:
- The item is out of stock
- Payment verification fails
- Fraudulent activity is suspected
- Pricing or description errors occur
4.3 Customers may request cancellation within 2 hours for non-custom items only.
4.4 Custom-designed pieces cannot be canceled once production has begun.
5. Shipping & Delivery
5.1 MINA 925 / AUGOLD LLC ships domestically within the U.S. and internationally through trusted carriers such as USPS, UPS, FedEx, or DHL.
5.2 Standard processing time is 3 days, not including weekends or holidays.
5.3 Custom or made-to-order jewelry may require 1-2weeks for production.
5.4 Tracking information will be provided once orders are shipped.
5.5 Risk of loss transfers to the customer once the carrier marks the package “delivered.”
5.6 We are not responsible for:
- Carrier delays
- Customs fees (international orders)
- Lost or stolen packages after delivery
5.7 Route protection/insurance—if offered—is highly recommended.
6. Returns, Refunds & Exchanges
6.1 We accept returns within 48 hours from delivery for eligible products.
6.2 Returned items must be:
- Unworn and unused
- Free of damage or alterations
- Returned with all packaging, certificates, and accessories
6.3 NON-RETURNABLE ITEMS:
- Custom-made jewelry
- Personalized or engraved products
- Special orders
- Earrings (for hygiene reasons)
- Final sale/clearance items
6.4 Refunds are issued to the original payment method once the item is inspected and approved.
6.5 Return shipping fees are the customer's responsibility unless the item arrived damaged or incorrect.
6.6 Items damaged by the customer are not eligible for return or refund.
7. Warranty & Repair Policy
7.1 MINA 925 / AUGOLD LLC does not offer warranty or repairs.
8. Custom Jewelry Terms
8.1 Custom orders require a non-refundable 50% deposit
8.2 Production times vary depending on design complexity.
8.3 Once designs are approved, changes may incur additional charges.
8.4 All custom-made-to-order or engraved jewelry is a final sale
9. Intellectual Property
9.1 All content—including images, text, designs, product photography, logos, and branding—is the exclusive property of MINA 925 / AUGOLD LLC.
9.2 Unauthorized reproduction, distribution, or commercial use is strictly prohibited.
9.3 Violations may result in legal action under U.S. copyright and trademark law.
10. Privacy & Data Protection
10.1 MINA 925 / AUGOLD LLC adheres to applicable U.S. privacy laws.
10.2 We collect customer data to fulfill orders, manage accounts, and improve services.
10.3 We do NOT sell or share personal data with third-party marketers.
10.4 Payment information is encrypted and handled securely by trusted payment processors.
10.5 Customers may request access, correction, or deletion of their data by contacting us directly.
11. Limitation Of Liability
11.1 MINA 925 / AUGOLD LLC is not liable for:
- Indirect, incidental, or consequential damages
- Losses caused by shipping carriers
- Allergic reactions to metals or materials
- Misuse or mishandling of jewelry
11.2 Our total liability will not exceed the price paid for the product in question.
12. Dispute Resolution & Governing Law
12.1 These Terms are governed by the laws of the United States and the state in which **MINA 925 /AUGOLD LLC is legally registered.
12.2 Any disputes must first be attempted to be resolved informally.
12.3 If unresolved, disputes will be handled through binding arbitration, unless prohibited by state law.
12.4 Customers waive the right to participate in class-action lawsuits.
13. Force Majeure
MINA 925 / AUGOLD LLC is not responsible for delays or failures caused by circumstances beyond our control, including:
- Natural disasters
- Pandemic-related restrictions
- Shipping disruptions
- Supplier shortages
- War or civil unrest
- Power outages or system failures
14. Modification Of Terms
14.1 We reserve the right to revise these Terms at any time.
14.2 Continued use of our website constitutes acceptance of any updated Terms.
15. Contact Information
For questions, concerns, or legal notices, contact us:
Mina 925/AuGold LLC
Email: augoldmina@gmail.com
Phone: (213) 444-8546
Business Address: 606 S Hill St Ste 309, Los Angeles, CA 90014