No Refund Policy
All Sales Are Final
At Mina 925/AuGold LLC, all sales are final. Due to the nature of jewelry products, we do not offer refunds, returns, or exchanges once an order has been placed and shipped.
By completing a purchase on our website, you acknowledge and agree to this No Refund Policy.
Order Accuracy
Customers are responsible for ensuring that all order details are correct before completing checkout, including:
- Product selection
- Ring size (if applicable)
- Quantity
- Shipping address
We are not responsible for errors made by the customer at the time of purchase.
Damaged or Defective Items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery with clear photographic evidence of the issue. We will review the claim and, at our discretion, may offer:
- A replacement of the same item, or
- Store credit
No cash refunds will be issued under any circumstances.
Lost or Stolen Packages
Mina 925/AuGold LLC is not responsible for packages marked as delivered by the carrier. We recommend selecting insured shipping and ensuring a secure delivery location.
Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting us may result in denial of future purchases. Fraudulent chargebacks may be disputed with supporting documentation.
Contact Information
If you have questions regarding this No Refund Policy, please contact:
Mina 925/AuGold LLC
Email: augoldmina@gmail.com
Phone: (213) 444-8546
This policy complies with U.S. consumer law requirements when clearly disclosed prior to purchase. It is the customer’s responsibility to review this policy before completing checkout.